Research papers are in their essence non-refundable; however, upon request from Client we might provide a refund in the following cases:

• Research is off-topic, of low quality or the requirements, that were clearly stated by Client in the order description, were not met

• Substantial plagiarism of over 10% is detected and the reliable proof is presented by Client

• Deadline was violated by over 6 hours

Refund for editing / proofreading orders may be requested if:

• Order requirements indicated by Client were not fulfilled

• Deadline was violated by over 6 hours

Each refund request will be manually reviewed by a manager, who will decide if the Order is eligible for a refund. Refunds may be requested no later than 30 days after the Order completion.

We also reserve the right to cancel the order and make a refund at our own discretion, if we realize that we won’t be able to provide the Service in accordance with Client’s requirements.

Order Cancellation

If you changed your mind after making the payment and decided to cancel the order, you can get the following refund, depending on the particular case:

• If less than 20% of the order completion time (time between you made a pre-payment and final deadline) has passed, 100% refund is possible
• If 20%-50% of the order completion time has passed, 50% refund is possible
• If over 50% of the order completion time has passed, 20% refund is possible

Revisions

Company also offers minor amendments and revisions of the initial Order without of extra costs. Any revision requests should be filed only with regards to the initially stipulated order requirements that were not fulfilled in the provided Service. Company undertakes to provide free revisions only under the following conditions:

• The initial requirements have not been fulfilled and additional revision is needed.
• The paper has not been modified by the customer before revision takes place.
• No other general terms and conditions are violated.
• Enough time should be allowed for the revision to be processed in the ratio of total work amount and deadline.
• Revision should be requested no later than 14 days after the initial Order is completed.Note:
  If the order has been completed and uploaded to your account, a refund can be requested only in case of the quality concerns

Deadline issues

• If Your Order has not been completed within the deadline, you can request a refund.
• You can request a full refund if the urgent order is delivered after the original deadline.
• You can request a partial refund if the 11-14 day or longer deadline order is delivered after the original deadline.
• It’s the Client’s responsibility to provide all the specific resources and  materials in time, if they are required. If the delay occurs due to the lack of materials provided by You, the submission deadline should be extended respectively.

Quality issues

If you are not satisfied with the results of the Service, the following solutions are possible:

• If the initial requirements have not been completely fulfilled, you can request a free revision or you can ask a different Expert to take over your Order.
• If you don’t accept the results of the Service, you can request a refund. In this case you have to provide an explicit explanation in English on what was missing in the Service results compared to your initial requirements. Our quality control will check your claim and make a decision.

If you are not satisfied with the Online Course Service quality:

• If you received low grades as the result of our Service, you can request a change of Expert or request a refund according to our Grade Policy (see below)

Further possible issues may influence the Refund amount:

Online Course Service:

• If our Expert helped you only during some part of the course, then only the grades for that part will be considered
• If our Expert helped you in time, but you failed to submit the results before the deadline

Any Service Type:

• The materials required for the Order fulfillment were provided too late by the Client, which caused the delay of Service or led to a decrease of the Service quality
• Client failed to provide the materials, required for the Order fulfillment, which forced the Expert to look for his own materials in the open sources and led to a discrepancy between the Expert’s approach and the requirements of the Client’s course.

Grade Policy

Getting an unsatisfactory grade can be a reason for initiating a refund request. It is in your best interest to provide us with the grade as soon as it has been released so that we could proceed with the refund immediately if the results are poor.

To request a refund, you have to provide:

1. A clear screenshot of the grade, with the course name and submission date
2. Proof that the work you submitted was based on the results of the Service provided by our Experts

If you cannot prove that you used our Service when preparing for work submission, you can provide feedback from your course professor, so that our quality control looks into it and compares it with the results of our Service. If you are unable to provide the grade proofs and / or feedback, you might be eligible only to a partial refund or a discount which can be used for further Orders.

NOTE:

The grading policy stated below is based on the international grading classification. There are different types of acceptable grading systems around the world. Hence, before processing your refund request, our quality control considers which grading system applies to your country.

Upon a duly submitted refund request, refund can be accepted according to the following grade policy:

WRITING/ASSIGNMENT/EXAM SERVICES with deadline over 48 hours

• Customer gets lower than 61% – full refund
• Customer gets 61-72% – 50% refund
• Customer gets 73-79% – 30% refund via discount for the next Order
  (This clause is applicable only writing/assignment Services)

If insufficient proofs have been provided, the following rules are applicable:

• Customer gets lower than 61% – 50% refund via the discount for the next Order
• Customer gets 61-72% – 30% refund

ASSIGNMENT/EXAM SERVICES with deadline under 48 hours

Regardless of the grade, for urgent orders with deadline of less than 48h (from the moment of payment) only partial refunds are possible due to the limited preparation time

• Customer gets lower than 61% – 50% refund
• Customer gets 61-72% – 30% refund

If insufficient proofs have been provided, the following rules are applicable:

• Customer gets lower than 61% – 30% refund
• Customer gets 61-72% – no refund

WRITING SERVICE with the deadline under 24 hours

We cannot guarantee the grade for the orders with an excessive volume of work. Thus, for the big volume orders with short deadlines, only a partial refund can be requested.

If the Expert is required to write over 5 pages per day, such orders are considered high risk and only a partial refund can be requested.

• Customer gets lower than 61% – 50% refund
• Customer gets 61-72% – 30% refund

If insufficient proofs have been provided, the following rules are applicable:

• Customer gets lower than 61% – 30% refund
• Customer gets 61-72% – no refund

ONLINE COURSE SERVICE

• Customer gets 61-72% – full refund
• Customer gets 73-79% – 50% refund

Refund Time Frames

Refunds may be requested within 60 days after the Order completion. After 60 days we reserve the right not to provide any refunds. However, in general we use the following rules:

• 61-120 days passed + grade lower than 61% – 50% refund
• 61-120 days passed + grade lower than 61% + not enough proofs – no refund
• 61-120 days passed + grade 61-72% – no refund
• over 120 days passed – no refund

Money Back Process

Once you receive the refund confirmation, we will Once you receive the refund confirmation, we will initiate the refund process. The money will be transferred to you via the same payment method as the one you used when paying. Depending on the payment method, it may take 3-10 days for the money to get back to your account (from the date of refund confirmation). Company doesn’t undertake the responsibility of any delay occurring due to the Bank service issues.

CARD PAYMENTS PROCESSING

Your bank card payments will be processed by Revolut.

You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.

For customer service inquiries or disputes, You may contact us by email at support@lunwenzhushou.net.